Terms of Use – Cargosrate Platform
Owned by Al Sundooq Al Aamen Information Technology Company
Last updated: 2 December 2025
These Terms of Use constitute a legally binding agreement between you and Al Sundooq Al Aamen Information Technology Company, in its capacity as the owner and operator of the Cargosrate platform (“Cargosrate”, the “Platform”, “we”, “us”, or “our”), and they govern your use of our websites, applications, and digital services (collectively, the “Services”).

By accessing or using the Platform, or by creating an account, you acknowledge and agree that:

• You have read and understood these Terms

• You agree to be fully bound by them

• If you are using the Platform on behalf of a company or other entity, you are authorized to bind that entity to these Terms

If you do not agree with these Terms, you must stop using the Platform immediately.

1. Definitions
Unless the context requires otherwise, the following terms shall have the meanings set out below:

1. Platform: The Cargosrate platform and any website, mobile or web application, API, or integration tools provided by Al Sundooq Al Aamen Information Technology Company.

2. Services: All services provided through the Platform, including but not limited to: displaying and comparing prices, viewing capacity, booking, booking management, tracking tools, reporting, and technical integrations.

3. Al Sundooq Al Aamen Information Technology Company (the “Company”): The legal entity registered in the Kingdom of Saudi Arabia that owns and operates the Cargosrate Platform.

4. User or “you”: Any natural or legal person who accesses or uses the Platform, including representatives of freight forwarders, airlines, agents, shippers, and others.

5. Customer: The legal entity (company or organization) in whose name an account is registered on the Platform, including its authorized users.

6. Authorized User: Any employee or representative of a Customer who is authorized by the Customer to create or use an account on the Platform on its behalf.

7. Airlines and Capacity Providers: Airlines, ground handling companies, general sales agents, or any other party that provides cargo capacity or cargo-related services via the Platform.

8. Freight Forwarders and Agents: Freight forwarding companies (air, sea, or road), cargo houses, agents, or any other party that uses the Platform to book capacity or manage cargo shipments.

9. Content: Any data, text, files, documents, images, information, or other materials that are input, uploaded, displayed, or transmitted via the Platform by the User, the Customer, the Company, or any third party.

10. Separate Agreement: Any written and signed contract or agreement entered into between the Customer and the Company, or between the Customer and any third party, in relation to a specific service, paid package, or special integration.

2. Scope and Acceptance of the Terms

2.1 These Terms apply to all your use of the Platform, including browsing, account creation, use of Services, execution of bookings, and any other interaction carried out through the Platform.

2.2 If a Separate Agreement is in place between the Customer and the Company, the provisions of that Separate Agreement shall prevail in case of a direct and explicit conflict with these Terms. In all other cases, these Terms shall continue to apply.

2.3 If you use the Platform on behalf of a company or other entity, you represent and warrant that you have the legal authority to bind that entity to these Terms, and all references to “you” and “User” shall also include that entity.

2.4 The Company reserves the right to modify these Terms at any time. When material changes are made, an updated version will be published on the Platform with a new “Last updated” date, and we may send a notice by email or within the Platform. Your continued use of the Platform after such changes become effective constitutes your acceptance of the modified Terms.

3. Registration and Accounts

3.1 Certain Services may require you to register and create an account. When registering, you must:

• Provide accurate, complete, and up-to-date information

• Use a valid professional or business email address when applicable

• Update your information whenever it changes

3.2 You are responsible for maintaining the confidentiality of your username, password, and login credentials. You and the Customer are fully responsible for all activities that occur under your account.

3.3 You must notify us immediately if you suspect any unauthorized access to your account or any breach of account security.

3.4 The Company may, at its sole discretion, suspend, cancel, or refuse any registration or account, including but not limited to the following situations:

• Providing false, misleading, or incomplete information

• Violations of these Terms or other Platform policies

• Suspected fraudulent, illegal, or harmful activity

• Upon request from competent authorities

3.5 The Company may require additional verification steps, including know-your-customer (KYC) procedures or authority checks, before granting full access to certain Services or features.

4. Description of the Services and No Guarantee of Availability

4.1 The Platform enables business Users, among other things, to:

• View prices, capacities, and routes offered by Capacity Providers

• Compare offers and book capacity with selected airlines and agents

• Manage bookings, modifications, and cancellations according to each provider’s policies

• Use digital tools for tracking, reporting, and internal operations

• Integrate with internal or external systems as agreed in contracts or configuration settings

4.2 The Services, features, and functionality available to you may differ depending on your account type, your region, and the agreements entered into between the Company and the Customer, or between the Customer and airlines or other partners.

4.3 The Company uses commercially reasonable efforts to provide and operate the Platform reliably, but does not guarantee:

• Uninterrupted or error-free availability of the Platform or Services

• That the Platform will be free from defects or technical issues

• That all errors can or will be corrected within a particular time frame

4.4 The Platform or certain Services may be temporarily unavailable due to maintenance, updates, feature changes, or circumstances beyond our reasonable control.

4.5 The Company does not guarantee that you will obtain any specific capacity or service from any third party. The Platform’s role is limited to digital facilitation and access. The underlying transport and logistics services are governed by contracts between you or the Customer on one hand, and airlines, Capacity Providers, or other service providers on the other.

5. Use of the Platform and User Obligations

5.1 You must use the Platform, the Services, and any Content available therein in accordance with:

• These Terms and any other policies or guidelines published on the Platform

• Applicable laws and regulations in the Kingdom of Saudi Arabia and any other applicable jurisdiction

5.2 You are strictly prohibited from, including but not limited to:

1. Using the Platform for any illegal, fraudulent, or harmful purpose.

2. Attempting to hack, penetrate, or otherwise compromise the Platform or related systems, conducting any unauthorized penetration testing, or circumventing access controls.

3. Uploading or transmitting any viruses, malware, malicious code, or other harmful files that may damage the Platform, systems, or users.

4. Scraping, harvesting, or copying data from the Platform using automated or illegal means, except to the limited extent explicitly permitted.

5. Impersonating any person or entity, misrepresenting your identity, your employer, or your authority to act on behalf of any entity.

6. Using the Platform to send unsolicited commercial communications, spam, or any unauthorized bulk messages.

7. Using the Platform in any way that negatively affects the performance of systems or networks, or adversely impacts the experience of other users.

5.3 You must comply with all laws and rules applicable to the transport of goods, including, without limitation:

• Air, sea, and road transport rules

• Dangerous and prohibited goods regulations

• Safety, security, and regulatory requirements

• Customs and local requirements in the relevant countries

5.4 The User and the Customer bear full responsibility for the accuracy, completeness, and correctness of all data, documents, and instructions input, uploaded, or shared via the Platform, including shipment details, weights, dimensions, values, and cargo types.

6. Fees and Payments

6.1 The Company may offer different plans or packages for the Services, including free and paid Services. The details of fees, prices, and payment terms for each plan or service will be indicated on the Platform or in Separate Agreements.

6.2 By subscribing to a paid plan or using a paid Service, you agree to the applicable fees and payment terms.

6.3 Unless expressly stated otherwise:

• All fees are due and payable at the times specified

• Fees are non-refundable once the service is provided or the subscription has started

• All fees are exclusive of applicable taxes and governmental charges, which will be added as required by law

6.4 The Company reserves the right to suspend or restrict access to the Platform or to certain paid Services if fees are not paid when due, without prejudice to any other contractual or legal rights.

7. Bookings and Contracts Between Parties

7.1 The Platform may be used to make bookings and transactions related to cargo capacity and logistics services. However, the underlying contractual relationship for the transport of goods is typically between:

• The freight forwarder, agent, or shipper on one side, and

• The airline, Capacity Provider, or service provider on the other side

unless expressly stated otherwise in a Separate Agreement.

7.2 The Company is not a party to contracts of carriage, shipping, or customs clearance between such parties, unless a written and signed Separate Agreement explicitly provides that the Company is a party to those contracts.

7.3 The terms, conditions, prices, cancellation and modification policies, liability limitations, and compensation rules applicable to bookings are determined by the relevant service provider (e.g., airline or agent). Such terms and policies are presented or referred to during or before the booking process. You are responsible for reviewing and complying with them.

7.4 The Company is not responsible for any of the following, except to the extent expressly provided in a Separate Agreement:

• Delays, cancellations, or changes of flights or capacity

• Damage to or loss of cargo

• Additional fees, penalties, or fines imposed by airlines, authorities, or other third parties

• Contractual or operational disputes between you (or the Customer) and airlines, agents, or other service providers

8. Content and Intellectual Property Rights

8.1 All intellectual property rights in and to the Platform and the Services (including but not limited to software, source code, designs, user interfaces, text, graphics, logos, trademarks, and the name “Cargosrate”) are the exclusive property of Al Sundooq Al Aamen Information Technology Company or its licensors. Your use of the Platform does not grant you any ownership rights in these elements.

8.2 The Company grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for your internal legitimate business purposes in the logistics and cargo sector, subject to these Terms and any Separate Agreements.

8.3 The Company reserves all rights not expressly granted to you in these Terms or in any Separate Agreement.

8.4 With respect to Content that you or the Customer input, upload, or share via the Platform, you represent and warrant that:

• You or the Customer have all necessary rights and licenses to use and share such Content

• The Content does not infringe any intellectual property, privacy, confidentiality, or other rights of any third party

• The Content does not violate any applicable laws and does not contain unlawful, fraudulent, or harmful material

8.5 You and the Customer grant the Company a worldwide, non-exclusive, sublicensable license to use such Content to the extent reasonably necessary to operate the Platform, provide and improve the Services, and perform internal analytics and statistics.

8.6 The Company may aggregate or anonymize data so that it can no longer be linked to identifiable individuals. The Company may use such aggregated or anonymized data for legitimate analytical and business purposes.

9. Confidentiality and Data Protection

9.1 During the use of the Platform, non-public confidential and business information may be exchanged. Each party undertakes to keep confidential any such non-public information received from the other party, to use it only for the purposes for which it was provided, and not to disclose it except as permitted by law or contract.

9.2 The processing of personal data is governed by the Cargosrate Privacy Policy, which forms an integral part of these Terms. By using the Platform, you acknowledge that you have read, understood, and agreed to the Privacy Policy.

10. Indemnity

10.1 The User and the Customer, each as applicable, agree to indemnify, defend, and hold harmless Al Sundooq Al Aamen Information Technology Company, its directors, employees, agents, and affiliates from and against any and all claims, demands, actions, losses, liabilities, and costs (including reasonable attorneys’ fees) arising out of or relating to:

1. Your use of the Platform or Services in violation of these Terms or any applicable law.

2. Your infringement of any third-party rights, including intellectual property, privacy, or confidentiality rights.

3. Any Content, data, or documents that you input, upload, or share via the Platform.

4. Any contractual or operational disputes between you or the Customer on one side, and airlines, agents, service providers, or other third parties on the other side.

10.2 The Company reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, at its own expense. In such case, you agree to cooperate reasonably with the Company in the defense of such claim.

11. Limitation of Liability

11.1 The Platform and Services are provided on an “as is” and “as available” basis. The Company makes no representations or warranties of any kind, express or implied, including, without limitation:

• Fitness for a particular purpose

• Non-infringement

• That the Services will be free from errors, defects, or interruptions

• That results obtained from use of the Platform will be accurate or completely reliable

11.2 To the maximum extent permitted by applicable law, the Company shall not be liable for:

• Any indirect, consequential, special, or punitive damages

• Any loss of profits, revenues, business opportunities, or goodwill

• Any loss of data or business interruption

• Any damages arising from or related to your use of, or inability to use, the Platform or Services

11.3 In all cases, if a competent authority determines that the Company is liable to you, the total aggregate liability of the Company for all claims shall be limited to:

• The total amount actually paid by you or the Customer to the Company for the relevant Services during the twelve (12) months preceding the event giving rise to the claim, or

• The financial cap expressly set out in any Separate Agreement,

whichever is applicable, without prejudice to any mandatory limits imposed by applicable law.

12. Force Majeure
The Company shall not be deemed in breach of its obligations nor liable for any delay or failure in performance resulting from events beyond its reasonable control, including but not limited to:

• Natural disasters, fires, floods, earthquakes

• Wars, civil unrest, acts of terrorism

• Governmental or regulatory actions or decisions

• Widespread interruptions of telecommunications, internet, or power

• Major cyberattacks or external security incidents

• Labor strikes, epidemics, or similar events

The Company shall use commercially reasonable efforts to mitigate the effects of such events and to resume performance as soon as reasonably possible.

13. Suspension and Termination

13.1 You may stop using the Platform at any time. The Customer may also request closure of its account according to the Company’s internal procedures.

13.2 The Company may, at its sole discretion and without liability, suspend, restrict, or terminate your access to the Platform or any part thereof, including but not limited to the following situations:

• Violation of these Terms or any Platform policies

• Suspected fraudulent, harmful, or illegal activity

• Non-payment of fees and amounts when due

• Upon request from regulatory or governmental authorities

13.3 Certain provisions of these Terms shall survive any suspension or termination, including, but not limited to, those relating to intellectual property, confidentiality, indemnity, limitation of liability, and governing law.

14. Governing Law and Jurisdiction

14.1 These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to conflict-of-law principles, unless a Separate Agreement expressly provides otherwise to the extent permitted by law.

14.2 The courts of Riyadh, Kingdom of Saudi Arabia, shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms, unless the parties agree in writing to another dispute resolution mechanism (such as arbitration) in a Separate Agreement.

15. General Provisions

15.1 No Waiver
Failure or delay by the Company in exercising any right under these Terms shall not constitute a waiver of that right, and any express waiver of any right shall not be deemed a waiver of any other rights.

15.2 Severability
If any provision of these Terms is held to be invalid or unenforceable in whole or in part by a competent authority, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable part shall be replaced by a valid provision that most closely reflects the original intent, to the extent permitted by law.

15.3 Relationship of the Parties
Nothing in these Terms shall be construed as creating any partnership, joint venture, agency, or employment relationship between you (or the Customer) and the Company. The parties are independent contractors, each with separate legal personality and separate assets.

15.4 Electronic Acceptance
Your electronic acceptance of these Terms, including by clicking an acceptance button or by using the Platform after these Terms are made available, shall constitute a legally binding electronic signature to the extent permitted by applicable law.

15.5 Language Versions
If these Terms are translated into another language and there is any conflict or inconsistency in interpretation, the Arabic version shall prevail, unless a Separate Agreement expressly provides otherwise.

15.6 Entire Agreement
These Terms, together with the Privacy Policy and any Separate Agreements between the Company and the Customer, constitute the entire agreement between the parties regarding the use of the Platform, and supersede all prior understandings or agreements relating to the same subject matter, whether written or oral, unless expressly stated otherwise.

16. Contact Details
For any questions regarding these Terms or the Platform, you may contact:
Al Sundooq Al Aamen Information Technology Company
Owner and operator of the Cargosrate Platform
Kingdom of Saudi Arabia – Riyadh – Arqa District – Prince Mishal Street
Updated contact information (including any specific legal or complaints email address) will be available on the “Contact Us” page of the Platform.